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AUSXIP 20th Anniversary Charity Auction

In Association with The Starship Foundation

11-15 December 2016

Frequently Asked Questions

Last updated: 15 December 2016

Please read before sending in your question - this section will be updated as required.

01. Which charity will benefit from this year's Charity Auction?
02. Why isn't the Auction Also Raising Money For Renee's Charity?
03. Where did the Items come from and can I donate?
04. What Date is the auction and how long does the auction last?
05. Where can I go to place a bid?
06. Can you use the same password and user ID from previous auctions on AUSXIP? | UPDATED
07. How can I register to participate in this auction? \
08. The site says "Currency is in ($) unless otherwise noted. Is this always in *US* dollars?
09. Once the sale is over, how do I pay for my items? UPDATED
10. Where are the items going to be shipped from? UPDATED
11. How do I pay for shipping? UPDATED
12. I have paid for my item, when will I get it?  UPDATED
13. I can't afford to bid on any items, would it be possible to donate to Starship?
14. I have a website / facebook / twitter. Can I participate in promoting this auction?
 


 

1. Which charity will benefit from this year's Charity Auction?

Starship Foundation and Official Adrienne Wilkinson Charity

Starship Foundation / Starship Children's Health


The Starship Foundation has been chosen to receive all monies raised for Annual AUSXIP Charity Auction. Starship was chosen in 2006 when the first AUSXIP Charity Auction was held because Lucy Lawless is on the board of the Foundation and also a passionate advocate for the organisation for many years. The Starship Foundation is also AUSXIP Chosen charity and the reason AUSXIP Charity Auction was created for; to raise money for the foundation to help children.

In the past 10 years since the first AUSXIP Charity Auction was held in December 2006 to celebrate AUSXIP's 10th Birthday, Starship has been an ENORMOUS help in making the process as easy as possible. It's impossible to put into words how much their partnership with AUSXIP has helped in the organisation and outcomes with these auctions.

Starship Hospital provides leading health care to nearly 150,000 children each year from around New Zealand and the Pacific Islands. 

But in addition to government funding they need your help to raise more than $5 million annually to keep the hospital at the forefront of paediatric care.

As a charitable organisation, Starship Foundation exists through the generosity of those who lovingly donate money and/or time to assist in making Starship a world-class medical facility. 

For more information about Starship and the work they do, please visit their site.

100% of the money raised in this auction will go to Starship.

--

Official Adrienne Wilkinson Charity

Adrienne Wilkinson (Livia / Eve) runs her own charity where she raises money for a family in need. All money raised goes to this charity.

 

2.  Why isn't the Auction Also Raising Money For Renee's Charity?


Due to the significant problems we encountered with Paypal and then check donations for Renee's charity monies in the 2010 and 2011 AUSXIP Charity Auctions, we attempted to find a better solution. We approached two charities that were close to Renee's heart and tried to get an arrangement in place where the money would be paid directly to the charity, as we do with the Starship Foundation. Unfortunately after months of work, we couldn't get that arrangement to work.

The original idea for the auction was to remove us from the money side and just concentrate on the organisation and follow through in shipping. We didn't want to deal with the money side but wanting the charity involved to receive 100% of the money. Paypal doesn't offer this for us and thus we reluctantly couldn't go forward with this idea.

It was a difficult decision to make but we wanted to streamline the process as much as possible. Please be assured that Renee O'Connor items will always feature in the AUSXIP Charity Auctions and that all money raised will go to the Starship Foundation.


3. Where did the Items come from and can I donate?


Many items have been signed by: Lucy Lawless, Renee O'Connor, Adrienne Wilkinson, Erin Cummings, and many others have donated, autographed and contributed items for the Charity Auction.

Every year we get items sent to us by fans who want to contribute their collectables to the auction or contribute other items such as books or artwork

We guarantee that the signatures are authentic and we never auction off fake autographed items. We can issue COA's if required.

If you wish to donate items: Because we are at a late stage of organising the auction items in regards to shipping and posting items to the AUSXIP central location in the US, please keep your item rather than ship it off to AUSXIP, send a detailed email with the following information:

  • Item
  • Item's Condition
  • Price we should place as a starting bid
  • Are you willing to ship for free to the winner bidder?
  • Please photograph the item and send to http://ausxip.com/contact.html  and address is to MaryD
  • Location of Item
 4. What Date does the auction star and how long does the it last?
 
The auction will start on 11 December at 1 am (US Pacific Standard Times) and end 15 December 2016  8:30 pm (US Pacific Standard Time).

5. Where can I go to place a bid?


You can bid on all the items in the auction by going here

 

6. Can you use the same password and user ID from previous auctions on AUSXIP?
 
No. UNLESS you registered to take part in the Rizzoli & Isles Charity auction in September or the Starship Spring Clean auction also in September 2016, then you will have to register.

We recently had to upgrade our server software and the software didn't play nice with the charity auction software - you know how it goes when you renovate your home? You fix one thing and then it has a cascading effect where everything eventually gets changed. That's how it went with the AUSXIP Server.

So that means if you were registered for the old charity auction site and did NOT re-register during the two auctions mentioned above, then please register

http://charity.ausxip.com




7. How can I register to participate in this auction? UPDATED
 

Go to the user registration page and fill in the details. You MUST supply your full name, valid address, phone number an be over 18 years of age. If you do not supply these details your registration will be not be approved. All registrations are approved by AUSXIP Staff before you can bid. If you wish to email us about your registration please send an email to http://ausxip.com/contact.html

8. The site says "Currency is in ($) unless otherwise noted. Is this always in *US* dollars? Or is it in the $ currency of the country of the seller?

To keep it uniform, it is in US Dollars. Please use the Currency Converter to convert from other currencies when paying for the items. Please refer to the "How To Pay For Items" for more information on Starship Foundation donations in particular, as those will need to be converted to NZ dollars.
 


9. Once the sale is over, how do I pay for my items?Starship Foundation items - click here for how to pay

Adrienne Wilkinson charity item - click here for how to pay

 

Starship Foundation

The successful bidder will pay their money DIRECTLY to the Starship Foundation on their donation page. We have been working with Starship since 2006 to make this process as easy as possible. NO MONEY is exchanged between AUSXIP and the buyer. You pay Starship DIRECTLY.

Arrangements have been made with Starship to work in conjunction with AUSXIP during this process and in every auction since 2006 this arrangement has worked out to the buyer and to Starship's benefit.

Please DO NOT pay by cheque / check but use the Online Donation Form with a valid Credit Card in NZ Dollars (converted from the US amount - this is important as your item will not be sent if the correct amount is not entered)

1. Go to the Starship Donation Page
 
2. Select Amount of Online Donation

Select the amount of your winning bid - use Other and fill in the amount.
Please be aware that Starship is in New Zealand and your winning bid will be converted to NZ dollars. All the auction items are in US dollars. You will need to convert the US to NZ and pay the NZ dollar amount. Please use the Currency Converter or contact MaryD  if you are having a problem. You will be asked to meet the shortfall if you enter in the wrong amount.  

3. Make An Online Donation - Personal Details

Please fill in your details on the donation page (not here)

THIS
IS IMPORTANT - If not entered correctly, your payment may not linked to your auction item win. Starship will notify me at the end of the week on who has paid and then item will be shipped to you.

The Donation is in Response to: AUSXIP Charity Auction

IN ADDITIONAL DETAILS - Select from the drop down menu:

AUSXIP Starship Charity Auction

and in the box for more details enter: Auction Item Number: xxxxxx


Apply To
Please follow the example below. In the Please specify area, please add your Auction Item number. If you don't know the Auction Item Number, you will find it on the Email confirmation you have received after winning the auction item. If you cannot find this email, please contact
MaryD

How to pay for auction item
  • A tax deductible receipt will be issued for all gifts over $5.00
  • Starship Foundation is a registered charitable entity under the Charities Act 2005 - Registration number: CC24272
 

If you bought an item from the Adrienne Wilkinson Official Charity

Your name, your winning bid and your address will be sent to Adrienne. All payments and
correspondence will be handled by Adrienne via Paypal.





10. Where are the items going to be shipped from?

All items (unless otherwise specified) will be shipped from the US


11. How do I pay for shipping?


Starship Foundation Items

Through the VERY generous offer, the majority of shipping will be paid for by a couple of fans who wishes to remain anonymous. Shipping overseas or bulky items that are not covered by free shipping and are indicated on the auction details. If you are unsure about an item, please contact MaryD



Adrienne Wilkinson Official Charity Items

Shipping within the US is free
Shipping outside the US is not free and payment arrangements will need to be made.

 

12. I have paid for my item, when will I get it?

Starship Foundation

On the day the auction ends and you pay for your item at the Starship site, Starship will issue you with a receipt. Please remember to include the auction ID number to make it easier for Starship and AUSXIP to verify that you have paid for the item. One week after the auction ends, Starship will send us a spreadsheet of all those who have paid with the Auction ID numbers, payment amount and name. We will then match those names with our own spreadsheet and then proceed to ship the items out.

Official Adrienne Wilkinson Charity

All details related to the items for this charity will be handled by Adrienne Wilkinson.

 
13. I can't afford to bid on any items, would it be possible to donate to either charity instead?

Absolutely and thank you for wanting to contribute. Please select the charity you would like to contribute to
and follow the instructions below:

1. Go to the Starship Donation Page
 

2. Select Amount of Online Donation

Select the amount you wish to donate.
 

3. Make An Online Donation - Personal Details

Please fill in your details on the donation page (not here)

THIS IS IMPORTANT - If not entered correctly, your payment may not linked to the AUSXIP Charity Auction. Starship will notify me that you have made a payment and your contribution will be added to the final tally.

Donation details - select  AUSXIP Starship Auction
and in the details section add DONATION ONLY

  •  tax deductible receipt will be issued for all gifts over $5.00
  • Starship Foundation is a registered charitable entity under the Charities Act 2005 - Registration number: CC24272
 

14  I have a website / facebook / twitter. Can I participate in promoting this auction?

Absolutely. Please do!

The auction address is http://charity.ausxip.com  

MaryD
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