HOW TO PAY FOR YOUR STARSHIP ITEMS THAT YOU HAVE WON
Congratulations! You have won item/s at the AUSXIP Charity Auction to benefit The Starship Foundation. How do you pay for these items so they can be shipped to you? Please follow the directions below. We have worked with The Starship Foundation to make the process as easy as possible. In the event you have a problem in payment, please contact MaryD
The Starship Foundation accepts payments with Visa, Mastercard, American Express and Diners Card
If you wish to pay for your items and they related to The House of Bards, then please visit the How To Pay The House of Bards section
THE PROCESS OF PAYING STARSHIP HAS BEEN AMENDED TO CORRECT REJECTION OF PAYMENT- PLEASE FOLLOW THE DIRECTIONS BELOW SO YOUR DONATION IS NOT REJECTED DUE TO ERRORS.
Please use the Currency Converter XE.com or contact MaryD if you are having a problem. You will be asked to meet the shortfall if you enter in the wrong amount.
Please be aware that Starship is in New Zealand and your winning bid will be converted to NZ dollars. You will need to convert the US to NZ and pay the NZ dollar amount.
1. There are two ways to enter the AUSXIP Starship donation form for payment.
a) You can go to the main Starship AUSXIP Auction Page where you will find a thank you note from Starship on your contribution. If you go to this page… IMPORTANT: SELECT THE DONATE BUTTON ON THE BOTTOM OF THE PAGE (if you select the top donate button it will take you to the Air Ambulance donation page).
The Link is: https://www.starship.org.nz/foundation/story/ausxip-charity-auction/
Please add the total of the items won AFTER you have converted it from US to NZ$
2 – ENTER YOUR DETAILS
1. Select Your Donation (it’s set to $50 but you can change the amount by clicking on the pencil icon and entering the amount you need to pay (You can combine your totals for multiple auction items)
Please remember to add the converted US to NZ total that you did in step 1 via http://xe.com
Enter your Credit Card Details
PLEASE NOTE: The form is set to a NZ Address. Please SELECT: ADD MANUALLY by clicking on the + symbol next to the address section. You can then enter your address and country location
3 – ADDITIONAL DETAILS – this is a most important part of the process.
AUSXIP has already been selected for you to allocate the money for the AUSXIP Starship Auction total
In the comments section:
Auction ID Number: (please add the winning auction ID number. If you have multiple winning items list all the numbers.) Please DO NOT put the Invoice Number. Put only the AUCTION ID NUMBER/S.
If you don’t know the Auction Item Number, you will find it on the Email confirmation you have received after winning the auction item. If you cannot find this email, please contact MaryD
AMENDED INSTRUCTIONS: PLEASE MAKE SURE THAT THE DONATION MESSAGE WITH THE AUCTION ID NUMBERS IS NOT BROKEN UP INTO MULTIPLE LINES OR IT WILL REJECT THE DONATION.
Select MAKE DONATION button
4 – SUBMIT CREDIT CARD INFORMATION
Sometimes, the form will fail to load. Please be patient and try again. if you continue to have problems with loading the page, CONTACT MARYD
The amount you entered previously will be located on the right side of the page and then you enter your credit card details.
AMENDED INSTRUCTIONS: PLEASE MAKE SURE THAT THE MONTH / YEAR IS WRITTEN AS MM/YY – IE 04/20 AND NOT 4/20. FAILURE TO DO THIS WILL RESULT IN THE DONATION BEING REJECTED.
Select PAY and you are done! You should receive confirmation of your payment soon after.
WHEN WILL YOU GET YOUR ITEM/S?
Once that is processed, Starship will contact MaryD in 5-7 days time with all the winning bidders names and payment advice. We match our records with Starship and then we ship items out.
Please be aware that the address you have entered when you registered will be used as your shipping address. If it is NOT accurate, your item with be sent to the wrong place and may be lost OR returned back to us which will incur additional shipping costs for us (or for you if shipping costs are involved).
Thank you for your support! Without your contributions AUSXIP Charity Auctions for The Starship Foundation will not be such a success!