2013 ANNUAL AUSXIP CHARITY AUCTION
In Association with The Starship Foundation

21-27 March 2013

Frequently Asked Questions

Last updated: 21 March 2013

Please read before sending in your question - this section will be updated as required.

01. Which charity will benefit from this year's Charity Auction?
02. Why isn't the Auction Also Raising Money For Renee's Charity?
03. Where did the Items come from and can I donate?
04. What Date is the auction going to start and how long does the auction last? UPDATED
05. Where can I go to place a bid?
06. Can you use the same password and user ID from previous auctions on AUSXIP?
07. How can I register to participate in this auction?
08. The site says "Currency is in ($) unless otherwise noted. Is this always in *US* dollars?
09. Once the sale is over, how do I pay for my items?
10. Where are the items going to be shipped from?
11. How do I pay for shipping?
12. I have paid for my item, when will I get it?
13. I can't afford to bid on any items, would it be possible to donate to Starship?
14. I have a website / facebook / twitter. Can I participate in promoting this auction?
15. There Are Skype Chats On Offer; What Are The Terms?
 


 

1. Which charity will benefit from this year's Charity Auction?

Starship Foundation / Starship Children's Health


The Starship Foundation has been chosen to receive all monies raised for Annual AUSXIP Charity Auction. Starship was chosen in 2006 when the first AUSXIP Charity Auction was held because Lucy Lawless is on the board of the Foundation and also a passionate advocate for the organisation for many years. The Starship Foundation is also AUSXIP Chosen charity and the reason AUSXIP Charity Auction was created for; to raise money for the foundation to help children.

Starship Hospital provides leading health care to nearly 150,000 children each year from around New Zealand and the Pacific Islands. 

But in addition to government funding they need your help to raise more than $5 million annually to keep the hospital at the forefront of paediatric care.

As a charitable organisation, Starship Foundation exists through the generosity of those who lovingly donate money and/or time to assist in making Starship a world-class medical facility. 

For more information about Starship and the work they do, please visit their site.

100% of the money raised in this auction will go to Starship.

 

2.  Why isn't the Auction Also Raising Money For Renee's Charity?


Due to the significant problems we encountered with Paypal and then check donations for Renee's charity monies in the 2010 and 2011 AUSXIP Charity Auctions, we attempted to find a better solution. We approached two charities that were close to Renee's heart and tried to get an arrangement in place where the money would be paid directly to the charity, as we do with the Starship Foundation. Unfortunately after months of work, we couldn't get that arrangement in place.

The original idea for the auction was to remove us from the money side and just concentrate on the organisation and follow through in shipping. We didn't want to deal with the money side but wanting the charity involved to receive 100% of the money. Paypal doesn't offer this for us.

It was a difficult decision to make but we wanted to streamline the process as much as possible. Please be assured that Renee O'Connor items will always feature in the AUSXIP Charity Auctions.


3. Where did the Items come from and can I donate?


Many items have been signed and/or donated by: Lucy Lawless, Crystal Chappell (Venice), Viva Bianca, Lesley-Ann Brandt, Erin Cummings, Campbell Cooley and many others have donated, autographed and contributed items for the Charity Auction.
 

Every year we get items sent to us by fans who want to contribute their collectables to the auction or contribute other items such as books or artwork


For this auction, Lucy Lawless took time out of her very busy schedule in 2012 to sign a great many items and donated some very special items as well.

They are 100% authentically signed by the actor. We can issue COA's if required.

If you wish to donate items: Because we are at a late stage of organising the auction items in regards to shipping and posting items to the AUSXIP central location in the US, please keep your item rather than ship it off to AUSXIP, send a detailed email with the following information:

  • Item

  • Item's Condition

  • Price we should place as a starting bid

  • Are you willing to ship for free to the winner bidder?

  • Please photograph the item and send to http://ausxip.com/contact.html  and address is to MaryD

  • Location of Item

 

4. What Date does the auction start and how long does the it last?
 

The auction will start on 21 March 2013 at 12:30 am (US Eastern Daylight Time) and end 27 March 2012 between 8 and 8:30 pm (US Eastern Daylight Time)


Please click here for the time in your country



5. Where can I go to place a bid?


You can bid on all the items in the auction by going here
 

6. Can you use the same password and user ID from previous auctions on AUSXIP?
 

If you had an account with cgispy.com (the previous home of the AUSXIP auctions) you will need to create a new account. Your account will only be active if you confirm your email address and then you can bid. If you have previously registered on http://charity.ausxip.com  then you can use the same username and password.


7. How can I register to participate in this auction? UPDATED
 

Go to the user registration page and fill in the details. You MUST supply your full name, valid address, phone number an be over 18 years of age. If you do not supply these details your registration will be not be approved. All registrations are approved by AUSXIP Staff before you can bid. If you wish to email us about your registration please send an email to http://ausxip.com/contact.html


 

8. The site says "Currency is in ($) unless otherwise noted. Is this always in *US* dollars? Or is it in the $ currency of the country of the seller?

To keep it uniform, it is in US Dollars. Please use the Currency Converter to convert from other currencies when paying for the items. Please refer to the "How To Pay For Items" for more information on Starship Foundation donations in particular, as those will need to be converted to NZ dollars.
 


 9. Once the sale is over, how do I pay for my items?

Starship Foundation

The successful bidder will pay their money DIRECTLY to the Starship Foundation on their donation page. We have been working with Starship since 2006 to make this process as easy as possible. NO MONEY is exchanged between AUSXIP and the buyer. You pay Starship DIRECTLY.

Arrangements have been made with Starship to work in conjunction with AUSXIP during this process and in every auction since 2006 this arrangement has worked out to the buyer and to Starship's benefit.

Please DO NOT pay by cheque / check but use the Online Donation Form with a valid Credit Card in NZ Dollars (converted from the US amount - this is important as your item will not be sent if the correct amount is not entered)

1. Go to the Starship Donation Page (see the example below)
 

2. Select Amount of Online Donation
 Select the amount of your winning bid - use Other and fill in the amount. Please be aware that Starship is in New Zealand and your winning bid will be converted to NZ dollars. All the auction items are in US dollars. You will need to convert the US to NZ and pay the NZ dollar amount. Please use the Currency Converter or contact MaryD on feedback @ ausxip.com  if you are having a problem. You will be asked to meet the shortfall if you enter in the wrong amount.

 

3. Make An Online Donation - Personal Details

Please fill in your details on the donation page (not here)

THIS IS IMPORTANT - If not entered correctly, your payment may not linked to your auction item win. Due to the end of the auction falling on Easter - Starship will be closed from Friday 29 March to Monday 1 April. Starship will notify me at the end of the week following Easter on who has paid and then item will be shipped to you.
The Donation is in Response to:
You will find the AUSXIP Charity Auction as part of the drop down box.

Apply To
Please follow the example below. In the Please specify area, please add your Auction Item number. If you don't know the Auction Item Number, you will find it on the Email confirmation you have received after winning the auction item. If you cannot find this email, please contact MaryD

 

Follow the example below



 

  • A tax deductible receipt will be issued for all gifts over $5.00
  • Starship Foundation is a registered charitable entity under the Charities Act 2005 - Registration number: CC24272
 

10. Where are the items going to be shipped from?

All items (unless otherwise specified) will be shipped from the US


11. How do I pay for shipping?

Through the VERY generous offer, the majority of shipping will be paid for by a couple of fans who wishes to remain anonymous. Those not paid for are indicated on the auction details.

 

12. I have paid for my item, when will I get it?

On the day the auction ends and you pay for your item at the Starship site, Starship will issue you with a receipt. Please remember to include the auction ID number to make it easier for Starship and AUSXIP to verify that you have paid for the item. One week after the auction ends, Starship will send us a spreadsheet of all those who have paid with the Auction ID numbers, payment amount and name. We will then match those names with our own spreadsheet and then proceed to ship the items out.

 

 

13. I can't afford to bid on any items, would it be possible to donate to either charity instead?
 

Absolutely and thank you for wanting to contribute.


1. Go to the Starship Donation Page
 

2. Select Amount of Online Donation
Select the amount you wish to donate.
 

3. Make An Online Donation - Personal Details

Please fill in your details on the donation page (not here)

THIS IS IMPORTANT - If not entered correctly, your payment may not linked to the AUSXIP Charity Auction. Starship will notify me that you have made a payment and your contribution will be added to the final tally.

The Donation is in Response to:
You will find the AUSXIP Charity Auction as part of the drop down box.

Apply To
Please follow the example below. In the Please specify area, please add your Auction Item number. If you don't know the Auction Item Number, you will find it on the Email confirmation you have received after winning the auction item. If you cannot find this email, please contact MaryD

 

Make An Online Donation - Personal Details

  •  tax deductible receipt will be issued for all gifts over $5.00
  • Starship Foundation is a registered charitable entity under the Charities Act 2005 - Registration number: CC24272
 

14  I have a website / facebook / twitter. Can I participate in promoting this auction?


Absolutely. Please do!

The auction address is http://charity.ausxip.com  



15. There Are Skype Chats On Offer; What Are The Terms?
Please note: Only bid on this item if you are agree with the following terms.
  • Winner is subject to security screening BEFORE payment to Starship. Please supply a valid telephone phone number where you will be called by an AUSXIP Staff member for verification.
     
  • Cannot be resold or re-auctioned.
  • Exact time/date to be decided by actor's schedule
  • To be scheduled for a mutually agreed upon time and date.
  • If winner abuses this privilege, the call will be terminated and the monies not reimbursed.
Skype software is required on your computer.  For more information about installing the software on your machine (phone, ipad, PC, Mac) please visit the official site

 

MaryD
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